Delivery times vary depending on the piece.

Ready-to-ship items that require minimal crafting are typically delivered within 3–7 business days. Personalized or made-to-order pieces require additional time and may take up to 3–4 weeks.

If your order is time-sensitive, we recommend contacting us at office@caratantwerp.com prior to purchase so we can assist you accordingly.

We offer secure worldwide shipping to clients across the globe.

We offer secure, tracked shipping on all orders.

• Orders up to €750: €25 Shipping cost
• Orders above €750: Complimentary shipping

Shipping costs are calculated and displayed at checkout before payment is completed.

We ship with trusted international carriers DHL and UPS. Where available, customers may select their preferred courier during checkout.

Yes, once your order has been dispatched, you will receive a confirmation email including your tracking details, allowing you to follow your shipment at every stage.

Once an order has shipped and is in the hands of the carrier, responsibility for the package transfers to the customer. Carat Antwerp is not responsible for lost or stolen packages, including those marked as delivered by the carrier. We recommend closely monitoring your tracking information and arranging to receive your delivery safely.

As most of our jewellery is personalized or made to order, the majority of our pieces are non-returnable.

Earrings cannot be returned for hygiene reasons.

For eligible non-personalized items, a return request must be submitted by email within 14 days of receiving your order.

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service, as the item remains under the customer’s responsibility until it has been safely received and inspected by Carat Antwerp.

Returned items must be unworn, undamaged, and in their original packaging.

If your piece arrives damaged, please contact us at office@caratantwerp.com immediately within 24 hours of receiving your package.

Carat Antwerp provides a 3-year warranty covering manufacturing defects only, in accordance with Belgian consumer law.

Warranty service is only valid upon presentation of the original proof of purchase.

The warranty does not cover:

• Normal wear and tear
• Accidental damage or impact
• Improper use or storage
• Discoloration caused by chemicals, cosmetics, chlorine, perfumes, or perspiration
• Damage resulting from repairs, resizing, cleaning, or modifications performed by third parties
• Bent, worn, or damaged prongs caused by wear over time
• Lost stones caused by wear, impact, or lack of maintenance

In cases of normal wear, accidental damage, or improper handling, repair services may be offered at an additional cost.

Yes. We offer professional repair and maintenance services for selected jewellery pieces.

Costs and availability depend on the specific service required. Please contact us for a personalised assessment, and our team will be happy to assist you.

We accept a range of secure payment methods, including major credit and debit cards. All transactions are processed through encrypted and trusted payment providers to ensure your information remains protected.

After placing your order, you will receive a 3D design preview by email. You may request up to three revisions to ensure your piece is exactly as desired before production begins.

Please carefully review all personalization details before approving your design. Once the final design has been approved, we cannot be held responsible for spelling errors, initials, dates or other information provided by the customer.

After final design approval, production takes approximately 2-3 weeks. Including the design process and revisions, the total timeframe is generally 3-4 weeks, after which your order will be shipped to your selected delivery address.

Changes can be requested during the 3D preview stage. Once the final design has been approved and production has started, changes or cancellations may no longer be possible, as your piece is handcrafted specifically for you.

Because each personalized piece is designed and crafted specifically for you, we're unable to accept returns or refunds on these items. We recommend double-checking your personalization details (initials, name, spelling) before completing your order.

Yes! Simply tick the engraving option on the product page and add your text. A €20,00 engraving fee will be automatically calculated and added at checkout.

Every Carat Antwerp creation is crafted in solid 18kt gold and set with carefully selected natural diamonds.

Each piece is accompanied by a Certificate of Authenticity and warranty, reflecting our commitment to exceptional craftsmanship, exceptional materials, and lasting quality.

For bespoke requests in platinum or other precious metals, we invite you to contact our team to discuss the available options.

Each Carat Antwerp jewellery piece is accompanied by a Carat Antwerp Certificate of Authenticity, confirming the specifications and details of the piece as described.

For individual centre stones or diamonds of 0.30ct and above, an additional independent diamond grading certificate, such as GIA or HRD, may be included where stated in the product description.

As certification may vary depending on the design, diamond size, and composition of the jewellery piece, we recommend referring to the specific product details for complete information.

We are pleased to offer repair services to maintain the beauty of your piece. We offer professional repair and maintenance services for selected jewellery pieces.

Most of our rings can be resized, depending on the design.

Repairs and resizing required within 120 days of purchase are carried out at no additional cost. After this period, or in cases of wear or accidental damage, repair and shipping fees may apply, with pricing typically starting from €30 depending on the nature of the repair.

Costs and availability vary by service. Please contact office@caratantwerp.com for a personalised assessment, and our team will be happy to assist you.

Please note that any alterations or repairs carried out by a third-party jeweler will void the warranty of your piece. For this reason, we recommend entrusting all services to our atelier.

Yes, we have a sizing guide available. You can find it in the footer or view it here.

For any inquiries or personal assistance, we invite you to contact us at office@caratantwerp.com or by phone at +32 (0) 3 334 22 23 during our working hours, as indicated in the footer of our website.

You may also reach us via our online chat, where our team will be pleased to assist you as promptly as possible.